Legal
Privacy policy
How we collect, use and protect your personal information. Last updated 3 October 2026.
Who we are
Janet Larway-Carter (trading as Jansco Recycling & Waste, “we”, “us”) is the data controller for personal information collected through this website and our services. Registered address available on request by email. You can contact us about your data at info@jansco.co.uk.
We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What we collect
- Booking details: your name, contact number, email address, collection address and postcode, roughly when you’d like the collection and any times to avoid, and notes about the waste and access.
- Photos you choose to upload with a booking or quote request.
- Enquiries you send through our contact form or by email, including the subject you choose.
- Job records: quotes, invoices, payments and waste transfer notes.
- Website data: your cookie choices and, only if you allow analytics cookies, anonymised usage information from Google Analytics. Our web server also keeps short-term technical logs (such as IP address and browser type) for security.
How we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to your booking or enquiry, quoting, arranging and carrying out the collection | Contract - necessary to take steps at your request and to provide the service |
| Issuing waste transfer notes and keeping duty-of-care records | Legal obligation - Environmental Protection Act 1990 and waste regulations |
| Invoices, payments and accounting records | Legal obligation - tax and accounting law |
| Keeping our website and forms secure, preventing spam and fraud | Legitimate interests |
| Sending offers and reminders by email (only if you tick the box) | Consent - withdraw any time |
| Analytics cookies (only if you accept them) | Consent - change any time in cookie settings |
How long we keep it
- Booking and job records, including waste transfer notes: at least 2 years after the collection, as the law requires for waste transfer notes.
- Invoices and payment records: 6 years from the end of the financial year, for HMRC.
- Photos you upload: up to 90 days after the collection, unless needed for a dispute.
- Enquiries and booking requests that don’t go ahead: 12 months.
- Marketing consent: until you unsubscribe or ask us to stop.
Who we share it with
We never sell your data. We share it only where needed with:
- our website host and email provider, who store data on our behalf;
- licensed waste facilities, where a waste transfer note must identify where the waste came from;
- our accountant, payment and banking providers;
- Google (Analytics), only if you accept analytics cookies;
- regulators such as the Environment Agency, HMRC or the police, where the law requires it.
Some providers, such as Google, may process data outside the UK. Where they do, transfers are protected by UK adequacy regulations or the ICO’s International Data Transfer Agreement or Addendum.
Your rights
You have the right to: access a copy of your data; have it corrected; have it deleted (where we don’t need to keep it by law); restrict or object to how we use it; data portability; and withdraw consent at any time. To use any of these rights, email info@jansco.co.uk. We’ll respond within one month.
Complaints
If you’re unhappy with how we’ve handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Security
Our website uses HTTPS. Booking data and photos are stored on a secured server outside the public web folder with restricted access. Only the people who need it to run your job can see it.
Cookies
See our cookie policy for the cookies we use and how to change your choices.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.